Refund & Return Policy

Last Updated: June 2026

At Sami Market Canada, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience. Please read our Refund and Return Policy carefully before making a purchase.

Return Eligibility

You may request a return if:

  • The item arrives damaged or defective.
  • The wrong item was received.
  • The product is significantly different from its description.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include original packaging where applicable.
  • Be reported within 14 days of delivery.

Non-Returnable Items

The following items may not be eligible for return:

  • Personal care products
  • Intimate or hygiene-related items
  • Gift cards
  • Downloadable products
  • Customized or personalized items
  • Products marked as non-returnable

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us process your request quickly, please provide:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

Refunds

Once your request has been reviewed and approved, refunds will be processed to the original payment method.

Please note:

  • Processing times may vary depending on your payment provider.
  • Shipping fees are generally non-refundable unless the issue was caused by our error.
  • Refunds may take 5-10 business days to appear on your account after approval.

Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may no longer be possible.

To request a cancellation, please contact us as soon as possible.

Shipping Costs for Returns

Customers may be responsible for return shipping costs unless:

  • The product arrived damaged.
  • The wrong item was received.
  • The item is defective.

Lost or Delayed Shipments

As some products may be shipped through international fulfillment partners, delivery times can vary.

If your package appears delayed, please contact us and we will assist in tracking and resolving the issue.

Exchanges

At this time, we may not offer direct exchanges for all products. If eligible, customers may be advised to return the original item and place a new order.

Contact Us

For any return, refund, or order-related inquiries, please contact us:

Sami Market Canada

Address: 14178 91 Ave, Surrey, BC V3V 7Y1, Canada

Email: support@samimarketcanada.ca

Sales Email: sales@samimarketcanada.ca

Phone: +1 236 887 5014

Website: samimarketcanada.ca

We are committed to resolving customer concerns fairly and as quickly as possible.